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11/04/2016

Perfect the Old Soft-Shoe for Customer Complaints

Satisfying Unhappy Customers Pays—If You Can Keep Your Cool

The Old Soft-Shoe: “a speech, explanation, sales pitch, or other set of remarks delivered in a restrained or conciliatory manner in order to persuade, distract, or otherwise influence someone.” —YourDictionary.com

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Awards and Personalization Association

The Awards and Personalization Association is the organization for retailers and suppliers of personalized and customized items. By providing education, meetings, and access to a vibrant network of professionals, the Awards and Personalization Association is the one place to ensure the growth of your talent, your business, and your professional community.

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