"The key to happiness, satisfaction, great success, and a wonderful feeling of power and effectiveness is for you to develop the habit of eating your frog the first thing every day when you start work."—Brian Tracy, author of Eat That Frog!

The diminutive green tree frog is the official amphibian of Louisiana. They live in the swamps and bayous in south Louisiana and occasionally, one will find its way to the sugar kettle in my front yard. Ugh. I hate those frogs. They are slimy, gross little creatures and it makes me angry that something so small can frighten me. Did I already say ugh?

I have one question for you: Are you everybody’s everything, always?

Do you go beyond product diversification to offer everything anybody could ever need in your shop—even things you don’t like that don’t sell? Do you let your customers dictate what they need and how they’re going to get it—even when it’ll cost you too much time, money, or stress?

The first part of this article was published in the July issue of Insights. It defined copyright, trademark, and licensing; explained why you have to get permission to use someone else’s trademark; which companies should seek licensing agreements; who oversees licensing; and how you apply to become a licensee.

Growing, successful awards and personalization businesses are devoting more time to content marketing: the publishing of articles, videos, images, and more to reinforce brand image. Suppliers and retailers are getting and keeping their customers’ attention by providing their customers with more than simple self-promotion. To get new visitors to come see this content and become customers, it’s more important than ever to ensure that content is search engine optimized.

We all know that networking with current and potential customers can add to your sales volume in a big way. We also know that a lot of networking takes place in organized groups at events held after business hours. And we know that networking should be a part of every retailer’s marketing plan. Problem is, if it were easy, we would all be doing it regularly.

The best way to gain and keep customers is to provide them with value. It’s really pretty simple: If the customer is happy with what they get in return for their money, they consider it value.

Whether you are attending the Awards and Personalization Association's International Awards & Personalization Expo in Las Vegas this month, sitting in the comfort of your store and browsing through industry suppliers' new catalogs, or enjoying a visit from an industry sales representative, one thing is certain–your excitement level is increasing as you view all of the new products available for 2017.